Fulfillment Queue

Understand how the fulfillment queue works: processing errors, retries and bulk actions.

What the Fulfillment Queue is

The Fulfillment Queue is the second tab on the orders page. It gathers the orders that need attention: items with processing errors, pending items, and those needing a retry or a review. It is your logistics troubleshooting centre.

Queue Filters

Filters let you segment the items in the queue:

• Status: All, Error, Pending, Retry Pending, Needs Review
• Platform: filter by order source
• Error type: identify specific categories of failure

Individual Actions

For each item in the queue you can:

• View details: open the modal with the full information
• Edit: correct data where permitted
• Retry: attempt processing again
• Resolve: mark as resolved manually
• Cancel: cancel processing of the item

Bulk Actions

Select multiple items with Shift+Click and apply actions in batch:

• Retry several items at once
• Resolve in bulk
• Cancel in bulk

This saves time when dealing with recurring errors or batches that all need the same action.

Error Count

The badge on the Fulfillment Queue tab shows how many items are in error, so you can prioritise what to fix.

Use Shift+Click to select multiple items and apply bulk actions, saving time on recurring errors.