Help Center

Find quick answers about your N1 operation

Dashboard

Sales metrics, performance charts, date and currency filters

Dashboard overview — Get to know N1's main panel: sales metrics, average order value, order volume and how to customise your view.
Performance charts and indicators — Learn to read the revenue and order distribution charts so you can make decisions based on data.
Date, product and currency filters — Learn how to use the dashboard filters to tailor the view by period, product and currency.

Manage orders, track delivery status and the fulfillment queue

Listing and searching orders — Learn to navigate the order list: search by ID, name or phone, advanced filters and viewing details.
Order statuses and lifecycle — Understand every status an order can have, from intake to delivery, and what each one means for your operation.
Actions available on orders — Learn how to view details, edit and delete orders, and send tracking codes to Digistore.
Fulfillment Queue — Understand how the fulfillment queue works: processing errors, retries and bulk actions.

Connect your store via Shopify, CartPanda or Digistore24, configure webhooks and integrate through the partner API

Shopify integration — Connect your Shopify store to N1 to sync products and orders automatically.
CartPanda integration — Set up the CartPanda integration to receive orders directly in N1.
Digistore24 integration — Connect your Digistore24 account and send tracking codes directly from N1.
Setting up Webhooks — Configure webhooks to receive real-time notifications about events in your operation.
Partner API: sending orders and receiving callbacks — Order submission (inbound HMAC in hex), order.created and order.status_changed callbacks (outbound HMAC sha256=), reconciliation endpoints, dedupe by X-N1-Delivery-Id, retries and circuit breaker auto-recovery.

Time zone, currency, language, team, permissions and API keys

Time zone, currency and language — Set your operation's time zone, default currency and language so that every figure reads correctly.
Partner API Keys: credentials and callbacks — Create credentials in the panel, protect the API Key and Webhook Secret, and configure optional callbacks with HTTPS and a circuit breaker.
Team management — Invite members to your operation, assign roles and configure granular access permissions.
Guided tour and system information — Restart the platform's interactive tour and check information about the system version.

Link products and bundles, manage prices and stock

How to link products — Learn to search by SKU and link catalogue products or bundles to your operation.
Information and metrics for linked products — Understand the information shown for each linked product: B2B price, shipping cost, stock and status.
Working with Bundles — Understand how bundles work in N1: what they are, how to link them and how to read their metrics.

Browse the product catalogue and request links

Browsing the product catalogue — Browse the products available in N1 and view details such as price, description and images.
Requesting a product link — Learn how to request a link to a catalogue product and track the status of your request.